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Guide to Server Management Services and Its Benefits Business today has gone global and this is mainly because of the internet and its growing accessibility. Businesses today , through their websites, make their online presence felt to internet users, and here they create awareness of their products or services and they also facilitate e-commerce. We can see that each day websites are becoming more complex than before. And we see this is the many opportunities opened in the IT field, with almost everyone has jumped into the IT bandwagon, offering hosting services and forcing each player to up their game in order to survive the competition. One of the ways web hosting service providers have responded to the challenge is by outsourcing support services to third party vendor who are experts in the field and can efficiently provide server management services and other support service like server security, maintenance, server support, and server migration as well as web hosting technical support. What are the advantages of outsourced server management services?
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One benefit of having sever management services is the assurance that if anything happens to your servers you can be sure that there offer round the clock services to do the troubleshooting. With fast troubleshooting, your website down time will be reduced which will keep your clients happy also.
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Assigning a dedicated team of professionals to monitor servers from a number of locations, to report downtime and uptime, to do security audits of servers, and to take preventive measures to keep away malware, viruses, and other security threats, are some of the other services that outsourced support offer to their clients depending upon the contract. Outsourcing server management services enables web hosting service providers to focus on their core business for the smooth running of operations as opposed to being pulled in multiple directions. Setting up new servers, installing firewalls, and assisting server migration are the other services offered by server management services if the business is thinking of expanding. With outsourced service management services, there is a financial benefit since there will no longer be an need to invest in costly infrastructure and to hire specialized customer service and technical staff that will increase cost and give additional administrative burdens to the company. If a business carefully selects its outsourcing partners and discuss service levels carefully prior to outsourcing, then there are no real disadvantages to outsourcing server management services. Here are some of the things to consider before choosing a support vendor. Budget for outsourcing, previous experience and reference from other clients, support quality measured in terms of personnel’s communication skills and technical expertise, minimum set of services offered by the vendor or price-service comparison, are the things to consider before choosing a support vendor. Limits on maximum initial response time as well as time to resolve an issues should be set. When responding to emergency situations and settling grievances there should be an SOP.