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FACTORS IMPROVING USER AND CUSTOMER EXPERIENCE.

The world we are living today is so dynamic to an extent that everything is fast changing due to various factors. These changes are taken as a common occurrence by many sectors in the economy. Business is the top most sectors than is experiencing rapid rate of change due to the technological advancement in the sector. The performance of every business is much dependant on the business being able to deal with the frequent changes that faces it. User and customer experience is a key to the business to an extent that if assumed by the business may lead to the business being overtaken by the competitors.

The business must realize that the customers does not live in a static environment and thus their taste and preferences are subjected to constant change and since they are king in any business their changing demands must be met for the business to remain relevant in the market. There are several factors that foster the user and customer experience in any kind of business. Some factors are:.

Maturity of the organization.
The ability of the organization to create strategies that will ensure that a attractive customer experience is constantly maintained is referred to as a mature organization. A mature organization succeed by testing each activity that may develop customer experience and ensure that the customer’s needs are aligned to their products and services.

Feelings.
Subjection of individuals thought to analysis on a product tends to be importance ion the current operation of most businesses. A customer would only react against a product after buying it and using it and noting its significance as well as demerits. We all know that most people have the tendency to table their feelings on social media and the response on the social media would be contingent on his or her judgment on social media. It is undeniable that unsatisfied customers would have a negative attitude about and would post it in almost all the sites for people to see and desist from buying the product. On the contrary, if the Client was interested by product they would have pleasant comments about the merchandise would follow and individuals would have an optimistic like towards the product. A point where there is an increasing number of consumers having a positive feeling about the product on a social media, it becomes a surety that the companies have a great number of clientele. This opines from the fact that good comments on a product would call for high number of views. The emotions of the client further have an impact on the company. In any case a client leave a bad comment on the goods and services offered by the company, it would be the duty of the company to sought out sections where they might have missed the mark and clean the bad status about the customer.

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